Effective Date: June, 2026

Last Updated: June, 2026

Richter & Associates d/b/a Richter (“we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.richterhc.com and our related subdomains, including our blog and resource center (collectively, the “Website”).

Please read this Privacy Policy carefully. By accessing or using the Website, you acknowledge that you have read and understood the practices described here. If you do not agree, please discontinue use of the Website.

1. Important Note Regarding Protected Health Information (PHI)

Richter provides consulting, accounting, revenue cycle management, and related services to post-acute and senior care organizations. In delivering those services, Richter may function as a “business associate” under the Health Insurance Portability and Accountability Act (HIPAA) and may handle Protected Health Information (PHI) on behalf of our clients.

Our public Website is an informational and marketing resource and is not intended to collect PHI. Please do not submit PHI through Website forms, email links, or other Website channels. Any PHI that Richter receives, creates, or maintains in the course of providing services to a client is governed by the applicable Business Associate Agreement (BAA) and HIPAA requirements—not by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you choose to provide, such as when you:

• Request a consultation or otherwise contact us through Website forms;
• Subscribe to our newsletter or marketing communications;
• Download or register for resources such as e-books, guides, checklists, or webinars;
• Apply for a position through our careers pages; or
• Otherwise communicate with us by email, phone, or social media.
• Internet Protocol (IP) address and general location derived from it;
• Browser type, device type, and operating system;
• Pages viewed, links clicked, referring and exit pages, and time spent on the Website; and
• Other usage and analytics data.
• Strictly necessary cookies – required for the Website to function and cannot be switched off in our systems.
• Performance and analytics cookies – help us understand how visitors interact with the Website so we can improve it.
• Functional cookies – enable enhanced functionality and personalization.
• Marketing cookies – used to deliver relevant content and measure the effectiveness of our campaigns.
• Respond to your inquiries and consultation requests;
• Provide, maintain, and improve our services and the Website;
• Send newsletters, marketing communications, and information about our services (you may opt out at any time);
• Deliver requested resources, such as e-books, guides, and webinar registrations;
• Evaluate employment applications and manage recruiting;
• Analyze Website usage and improve user experience;
• Protect the security and integrity of the Website and our systems;
• Comply with legal, regulatory, and contractual obligations; and
• Establish, exercise, or defend legal claims.
• Service providers. With vendors that perform services on our behalf—such as website hosting, customer relationship management and marketing automation (for example, HubSpot), analytics, email delivery, and IT support—who are permitted to use the information only to provide those services.
• Professional advisors. With attorneys, accountants, auditors, and other advisors as needed.
• Legal and regulatory compliance. When we believe disclosure is required to comply with applicable law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Richter, our clients, or others.
• Business transfers. In connection with a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• With your consent. When you have directed or authorized us to share your information.

Depending on the interaction, this information may include your name, business email address, telephone number, employer or organization, job title, the content of your message, and—if you apply for a position—your resume, employment history, and related application details.

2.2 Information Collected Automatically

When you visit the Website, we and our service providers may automatically collect certain technical information through cookies and similar technologies, including:

2.3 Information From Third Parties

We may receive information about you from third-party sources, such as marketing and analytics providers, social media platforms, professional networking services, and our business partners, which we may combine with information we already hold.

3. Cookies and Similar Technologies

Our Website uses cookies, web beacons, pixels, and similar technologies. Our Website is hosted on the HubSpot platform and uses tag management and analytics tools (such as Google Tag Manager and associated analytics services). These technologies help us operate the Website, remember your preferences, understand how the Website is used, and support our marketing efforts.

We generally use the following categories of cookies:

Most browsers allow you to refuse or delete cookies through their settings. If you disable cookies, some features of the Website may not function properly. Where required by law, we will request your consent before placing non-essential cookies.

4. How We Use Your Information

We use the information we collect to:

5. How We Share Your Information

We do not sell your personal information for money. We may share information in the following circumstances:

6. Third-Party Links and Social Media

The Website may contain links to third-party websites and includes links to our profiles on platforms such as Facebook, X (formerly Twitter), and LinkedIn. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites or platforms you visit.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect the information we collect against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any account credentials confidential.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal, regulatory, accounting, and reporting obligations, and to resolve disputes and enforce our agreements. Certain records may be retained for a minimum of six years, or longer where required by applicable law or our internal policies.

9. Your Privacy Choices and Rights

9.1 Marketing Communications

You may opt out of marketing emails at any time by using the unsubscribe link in any such email or by contacting us using the details below. We may still send you non-promotional messages, such as responses to your inquiries.

9.2 State Privacy Rights

Depending on where you reside, you may have rights under applicable state privacy laws (such as those in California, Virginia, Colorado, Connecticut, Utah, and other states with comprehensive consumer privacy laws). These rights may include the right to request access to, correction of, or deletion of your personal information; the right to obtain a copy of your information; and the right to opt out of certain processing. We will not discriminate against you for exercising these rights.

To exercise any of these rights, please contact us using the information in the “Contact Us” section below. We may need to verify your identity before fulfilling your request, and we will respond within the timeframe required by applicable law.

10. Children’s Privacy

The Website is intended for a business and professional audience and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. “Do Not Track” Signals

Some browsers offer a “Do Not Track” (DNT) setting. Because there is no consistent industry standard for responding to DNT signals, our Website does not currently respond to them. We will continue to monitor developments in this area.

12. Users Outside the United States

The Website is operated in the United States and intended for users located in the United States. If you access the Website from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above and post the updated policy on the Website. Your continued use of the Website after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions or requests regarding this Privacy Policy or our privacy practices, please contact us:

Richter & Associates
8948 Canyon Falls Blvd. #400
Twinsburg, Ohio 44087
Phone: (866) 806-0799
Email: info@richterhc.com