Enhancing Outcomes in All the Ways That Matter

Richter has been invaluable in the successful implementation of PointClickCare® (PCC) across our organization. The training and ongoing assistance provided to our staff in the use of PCC has resulted in greater standardization of assessments and care plans, as well as accurate and timely documentation. This, in turn, has helped us to improve delivery of quality care to residents and boost staff efficiency."

Richter has been excellent every step of the way. Each project has received special attention and expertise. Always timely in responding, always finishing before the deadline. We recommend them!"

Our experience with Richter was exceptional. They were instrumental in the success of our implementation of the PointClickCare® software and were able to provide that attention-to-detail needed on several additional projects. We are currently maintaining a relationship with Richter and hope to continue to work together in the future."

With Richter leading our PointClickCare® implementation project, we have enjoyed a very smooth and successful rollout of the clinical and financial modules of PointClickCare® at each of our three (3) campuses. Richter’s extensive knowledge of the software coupled with their industry experience and expertise allowed us to customize our system to reflect our mission, as well as meet our financial and clinical needs. They have become a trusted part of our team."

Celeste went above and beyond in all aspects of our training. She made the process very smooth and informative. In less than a month's time we completed configuration and implementation of full physician orders, MDS, Care Plans, UDA's and Electronic Med Pass. Whenever we had questions she would work with us to ensure that we had complete understanding of the why and how of the system."

Our Richter team is always professional, knowledgeable, a delight to work with and so very helpful with timely responses, fixes and customizations. It has been a very positive experience working with and learning from them."

I have worked with Celeste Rininger and the team at Richter Healthcare for clinical consulting services related to full implementation of PointClickCare®. We have found Celeste/The Richter folks to be professional, supportive and great to work with."

Celeste Rininger, our PointClickCare® partner, was an amazing resource for us. She briefed the ADRs on the Facility and some of their challenges and history. She patiently explained things to us during the tour and answered questions that the Facility wasn’t 100% sure of. It was very valuable to have her there."

Celeste Rininger, RN Clinical Consultant helped our organization tremendously! We had weekly meetings with Celeste during our PointClickCare® implementation roll out. Not only did she explain to us all the ins and outs of PCC in terms of MDS, but she also provided us guidance and best practice examples which helped us to help organize the work flow of our MDS coordinators. She is absolutely amazing!"

The Village at Marymount has worked with Richter for several years. We rely on their staff’s knowledge, guidance, timeliness and efficiencies of processes during the month. This has improved our monthly benchmarks internally and in the Rehabilitation and Long Term Care industry. We value our relationship with Richter and would recommend this company for revenue solutions."

Over the past several years, we have utilized Richter’s team of Medicaid Consultants lead by Candace Jones for assistance with ODM’s yearly bureau-level resolution process/Medicaid adjudications. Their thoroughness and expertise in this process has resulted in substantial savings for our organization. We highly recommend them."

The team at Richter has been a strong resource for us. They are accessible, knowledgeable and work with us to obtain optimum financial outcomes. It has been a great relationship. I am happy to recommend them."