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blogQuestion: In PointClickCare® POC can we select more than one response per question at a time for any task? Answer: No, currently only one response can be selected per task question in POC.

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October 26, 2015
By Richter

blogThis time of the year is an ideal time to review the manner by which the facility’s Resident Trust or Personal Needs accounts are being managed. The Resident Trust is usually the most common way that an employee can embezzle as it is often the least regulated and monitored...

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October 26, 2015
By Richter

blogAdmissions is not a person. Admissions is not a department. Admissions is a process. With an increasing regulatory environment and scrutiny by payers regarding claims submitted, it is ever important for Skilled Nursing Facilities (SNFs) to have a structured Admissions process. A structured Admissions process is fundamental to successful...

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October 26, 2015
By Richter

blogQuestion: We have admitted a resident with insurance as their payer, and I need to complete the Admission MDS. However, I also need to get a RUG for the insurance billing, but I am being told I should not combine the assessments because they are only being used for insurance. Answer:...

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October 26, 2015
By Richter

blogQuestion: We have to gather specific data regarding our Medicare Part A revenue for our Medicare Cost Report. What report could I run in PointClickCare® to show this information? Answer: You can create your own “custom report” for this by first creating the “account group” and lower “subgroups,” similar...

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October 26, 2015
By Richter

blogQuestion: How Can I Be More Efficient With GL Monthly Processes? Answer: One way to be more efficient is to use “recurring templates” when entering journal entries. Standard journal entries can be imported using a template or a template can be created within your database for your recurring entries....

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October 26, 2015
By Richter

blogQuestion: Do you understand certification and recertification? Answer: There is no form that I know of, that holds as much power over payment/claims approval as the Certification and Recertification (referred to hereafter as cert/recert). Most persons do not understand that unlike most other forms or claim issues, this form...

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October 26, 2015
By Richter

blogQuestion: When should we use a promissory note for AR collections? Answer: A promissory note can be added to the Collections Module letter templates and generated for an individual resident when they have agreed to a payment plan with the facility. Facilities should check with their legal counsel regarding the proper...

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October 26, 2015
By Richter

blogQuestion: What kinds of presentations work best for Family Nights? Answer: The list of potential topics is endless but you might want to try a mix of both social and educational. “How to plan for Medicaid” Invite your caseworker, an Elder Law attorney, the Office on Aging, etc. to provide...

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October 26, 2015
By Richter

blogQuestion: What is IRM? Answer: IRM is the Inquiry Referral Management module. Facilities can document intake calls from local referral sources and/or families, including specific resident care needs. The IRM module also includes tools for planning marketing events with their associated costs for advertising. The IRM includes mail merge features...

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October 26, 2015
By Richter

  • Strengthening Long-Term and Skilled Nursing Revenue Cycle Management Processes | Richter
    Ask any revenue cycle professional in the long-term post-acute care (LTPAC) realm how the coronavirus (COVID-19) pandemic has impacted their organization’s revenue, and you’ll likely get exasperated looks, and very similar answers. The pandemic – unprecedented in our time – has caused financial and operational disruptions – and particularly cash flow problems – that have […]
  • Hiring a Skilled Nursing/Long-Term Care Clinical Consultant
      Skilled nursing facilities (SNFs), senior care facilities and long-term care facilities come in all shapes and sizes, but they all have a common goal: optimizing resident care and enhancing outcomes. Achieving this is no easy feat—it takes skill, planning, foresight and execution in many areas, including revenue cycle management, accounting and finance, Medicare compliance, […]
  • COVID-19 PPE in Long-Term Post-Acute Care Facilities | | Richter
    As part of a long-term post-acute care (LTPAC) facility’s regular risk assessment, leadership and staff should collaboratively develop written emergency preparedness plans to prepare for and respond to an array of disasters and crises—including epidemics and/or pandemics. Enter the coronavirus (COVID-19), which has rocked the LTPAC landscape during 2020. While its effects are wide-ranging and […]
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  • Strengthening Long-Term and Skilled Nursing Revenue Cycle Management Processes | Richter
    Ask any revenue cycle professional in the long-term post-acute care (LTPAC) realm how the coronavirus (COVID-19) pandemic has impacted their organization’s revenue, and you’ll likely get exasperated looks, and very similar answers. The pandemic – unprecedented in our time – has caused financial and operational disruptions – and particularly cash flow problems – that have […]
  • Hiring a Skilled Nursing/Long-Term Care Clinical Consultant
      Skilled nursing facilities (SNFs), senior care facilities and long-term care facilities come in all shapes and sizes, but they all have a common goal: optimizing resident care and enhancing outcomes. Achieving this is no easy feat—it takes skill, planning, foresight and execution in many areas, including revenue cycle management, accounting and finance, Medicare compliance, […]
  • COVID-19 PPE in Long-Term Post-Acute Care Facilities | | Richter
    As part of a long-term post-acute care (LTPAC) facility’s regular risk assessment, leadership and staff should collaboratively develop written emergency preparedness plans to prepare for and respond to an array of disasters and crises—including epidemics and/or pandemics. Enter the coronavirus (COVID-19), which has rocked the LTPAC landscape during 2020. While its effects are wide-ranging and […]
  • Understanding Human Pathogens | LTPAC Clinical Consulting Services | Richter
        The year 2020 has undoubtedly put coronavirus (COVID-19) in the spotlight. We are quarantining, self-isolating and wearing facemasks when we venture out in public. COVID-19 is already proven to be the deadliest virus humans have encountered since the H1N1 influenza pandemic of 1918. Accordingly, medical and public health professionals have focused considerable efforts […]
  • Optimizing PointClickCare® | EHR Implementation Services | Richter
      PointClickCare® is a powerful tool to help optimize care and drive positive business outcomes for organizations across the long-term post-acute care (LTPAC) spectrum. Yet while PointClickCare is unquestionably one of the LTPAC industry’s most popular and successful electronic health record (EHR) implementation platforms, it is vastly underutilized by many of the LTPAC organizations that […]