banner_image
Ask the Experts: IRM in PointClickCare®
blog

Question: What is IRM?

Answer: IRM is the Inquiry Referral Management module. Facilities can document intake calls from local referral sources and/or families, including specific resident care needs. The IRM module also includes tools for planning marketing events with their associated costs for advertising. The IRM includes mail merge features to notify prospective residents of upcoming center events or news.

October 26, 2015
By Richter

  • 6 Steps to Reduce Harm in Nursing Homes
    In December 2018, the Centers for Medicare & Medicaid Services (CMS) and the Medicare Quality Innovation Network-Quality Improvement Organizations (QIN-QIOs) released the All Cause Harm Prevention in Nursing Homes Change Package, which was developed as a means to help prevent harm (i.e., adverse events, abuse, and neglect) for nursing home residents. The intended audience of this piece […]
  • Understanding How Functional Score Works Under PDPM
    In 1775, the chant of the day was “The Redcoats are coming! The Redcoats are coming!” Fast-forward to 2019 and in the realm of skilled nursing providers, the popular refrain is “PDPM is coming! PDPM is coming!” 
  • Understanding Diagnosis Coding Under the New Payment Driven Patient Care (PDPM) Model
    The new Medicare fee-for-service reimbursement model known as Patient Driven Payment Model (PDPM) will drastically change how reimbursement will be determined. In the past, the Resource Utilization Groups (RUG-IV) have determined reimbursement, in which the amount of therapy a resident received played a significant part in the amount of reimbursement the facility received for that […]
Archives
  • 6 Steps to Reduce Harm in Nursing Homes
    In December 2018, the Centers for Medicare & Medicaid Services (CMS) and the Medicare Quality Innovation Network-Quality Improvement Organizations (QIN-QIOs) released the All Cause Harm Prevention in Nursing Homes Change Package, which was developed as a means to help prevent harm (i.e., adverse events, abuse, and neglect) for nursing home residents. The intended audience of this piece […]
  • Understanding How Functional Score Works Under PDPM
    In 1775, the chant of the day was “The Redcoats are coming! The Redcoats are coming!” Fast-forward to 2019 and in the realm of skilled nursing providers, the popular refrain is “PDPM is coming! PDPM is coming!” 
  • Understanding Diagnosis Coding Under the New Payment Driven Patient Care (PDPM) Model
    The new Medicare fee-for-service reimbursement model known as Patient Driven Payment Model (PDPM) will drastically change how reimbursement will be determined. In the past, the Resource Utilization Groups (RUG-IV) have determined reimbursement, in which the amount of therapy a resident received played a significant part in the amount of reimbursement the facility received for that […]
  • Tips on Choosing Diagnoses for the LTPAC Resident Stay
    Trepidation, fear and confusion have all been experienced by minimum data set (MDS) coordinators and staff alike at various long-term post-acute care (LTPAC) facilities regarding selecting and/or having to code diagnosis for residents—especially upon admission. Some common questions include: “What do I choose?” “How do I know if it is the correct primary or admitting […]
  • Understanding the CMS Requirements of Participation Past and Future
    Note: This is the first blog in our multi-part blog series on the CMS Requirements of Participation. Did you know that one in three long-term post-acute care (LTPAC) residents is harmed by an adverse event within 35 days of their stay? Indeed, it is true, and the statistics from the Office of Inspector General don’t […]